SingPost's eComm Log Hub is a three-storey facility housing two warehousing floors, 150 simultaneous loading bays as well as an office block. The ground floor of the building houses a fully automated parcel sorting facility with a capacity of up to 100,000 parcels a day, and end-to-end sorting, shipping and returns management capabilities that enable quicker order fulfilment. The total built-up area is 553,000 square feet. 


Automation plays a big part in the eComm Log Hub – beyond the fully automated parcel sorting system on the first floor of the facility, the second floor warehouse is also automated, resulting in the entire eComm Log Hub being integrated end-to-end from the eCommerce front-end platform to delivery. The eComm Log Hub will process parcels for delivery within Singapore and those to be shipped to destinations worldwide. 


Emphasis is placed on new technologies such as robotics and automation to meet the needs of future customers and markets as well as becoming the tools for SingPost's next generation of employees.


Some initiatives now being carried out by the SingPost COI are:

  • Deliver significant enhancements to the eCommerce logistics platform which will help support the smart logistics and smart nation initiative;
  • Roll out a new version of the Self-service Automated Machine (SAM) platform to enhance customer experience and provide a seamless omni-channel experience encompassing the kiosk and the digital postal office;
  • Bring the online and offline world of retail shopping to the SingPost mall, which will provide exciting merchant offerings and delivery options to the customer. Retail merchants will be able to experiment with unique ways of interacting with customers to boost revenue and increase loyalty;
  • A digital transformation of the post office to provide customers options to transact with greater ease and pace; and
  • Innovate last mile delivery options through building the next generation of POPStations and experimenting with drone delivery across the island. 

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