Event Details

Conflicts and disputes may emerge from both internal and external factors, and they are delicate matters that require cautious handling and prevention. While basic resolution methods may be derived from identifying the issue, a competent executive takes it a step further by integrating techniques like Root Cause Analysis or PESTLE Analysis to comprehensively investigate the core problem before proposing corrective measures.


In today's job market, what companies seek are not just skilled executives capable of utilizing these methodologies to craft a suitable Service Recovery Framework to tackle the issue. They are looking out for objective individuals who can evaluate the effectiveness of their Service Recovery Framework based on specific and measurable criteria, and ensure that it is aligned with their organisational goals.

Learning Objectives

At the end of the workshop, participants will be able to:


  1. Implement effective conflict resolution techniques
  2. Assess and evaluate the success of resolutions strategies
  3. Design and develop service recovery frameworks

Speakers

  • Victoria Grace Tan (Associate Trainer at FirstCom Academy Pte Ltd)

    Victoria Grace Tan

    Associate Trainer at FirstCom Academy Pte Ltd

    Grace is an accomplished ACLP-certified Training and Adult Education (TAE) professional with over three decades of experience in training, facilitation and coaching. She is dedicated to creating dynamic training programs that empower individuals and drive organizational success. With expertise in both classroom training and e-learning platforms, Grace crafts engaging and effective learning experiences tailored to various learning styles.

    Her proficiency in utilizing cutting-edge technology and tools makes training interactive and immersive. Grace's leadership abilities have enabled her to build and manage high-performing training teams, fostering a culture of continuous learning and aligning individual growth with corporate goals.

    Beyond the workplace, Grace is an active member of several professional associations and frequently attend industry conferences to stay updated on the latest trends. She is excited about leveraging her skills and creativity to elevate the company's training and development programs to new heights.

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Venue

FirstCom Academy (New Zealand Room)

11 Eunos Road 8
#08-04
Lifelong Learning Institute

Singapore 408601

If you have any questions please contact

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